Platform of the EU Commission for online dispute resolution: https://ec.europa.eu/odr
We are not obligated to participate in a dispute resolution procedure before a consumer arbitration board, but are prepared to do so.
Responsible person in the sense of § 18 para. 2 MStV:
Amelie Clever, Hansering 6a, 58339 Breckerfeld
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.